Terms and condition
-Your Account 
-Description and Availability 
-Placing an Order
-Payment Methods 
-Our Liability 
-International Delivery Services 
-Lost Parcels 
-Returning Products 
-Returning via the Post Office™ 


Application of these Conditions 
These Conditions apply to use of this Website and are the terms and conditions on which We will supply any of the Products to You and by proceeding further and/or placing an Order You agree to be bound by the Conditions. If You do not agree to be bound by them, You should leave this Website now.

Please click on the button to mark your acceptance of these Conditions before placing an Order if You accept them. Please understand that if You refuse to accept these Conditions, You will not be able to order any Products from the Website.

When using the Website, You accept that communication with Us will be mainly electronic. We will contact You by email or provide You with information by posting notices on the Website. For contractual purposes, You agree to this electronic means of communication and You acknowledge that all contracts, notices, information and other communications that We provide to You electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.

Contact Us if You have any questions relating to these Conditions or ordering the Products generally by email at UrbanChicOutlet@gmail.com

Your Account 
You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to your computer and/or email address to prevent unauthorised access to your account.

Description and Availability 
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves All Products are subject to availability.

Prices appearing on this Website are inclusive of sales tax (where applicable) at the current rates. All our currency rates is only based in United Kingdom GBP £. 

The cost of your Order will be the price of the Products ordered plus the appropriate delivery charge outlined in the “Delivery Services” section below. Please note that all prices on this Website are for on-line purchases only.

Due to circumstances beyond our control prices may have to be altered, including any variations in the rate of sales tax. If this occurs You will be notified and requested to reconfirm your Order at the altered price.

By notifying You, We shall be entitled to cancel any Contract in whole or in part to the extent that it is for the purchase of a Product the price of which was stated incorrectly on the Website.

Placing an Order 

All Orders are subject to acceptance by Us and are subject to availability. After placing an Order, You will receive an email from Us acknowledging that we have received Your Order. Please note that this does not mean that Your Order has been accepted. Your Order constitutes an offer to Us to buy a Product. All Orders are subject to acceptance by Us and We will confirm such acceptance by dispatching You an email that confirms that the Product has been dispatched (the “Dispatch Notice”). The Contract between Us will only be formed when We send You the Dispatch Notice.

You may cancel a Contract and obtain a refund any time within 7 days after receipt of Products by notifying Us in writing and returning the Products to Us (See “Returning Products” below.).

Payment Methods 
There are easy and flexible ways for You to pay for Your Order. We accept:

- Mastercard and Visa credit cards
- Maestro, Delta, Solo or Electron debit cards
- American Express charge cards
Simply complete the details when prompted to do so in the checkout section of this Website.

You confirm that the card or PayPal account being used is yours.

Our Liability 
We warrant to You that any Product purchased from Us through the Website is of satisfactory quality and reasonably fit for all the purposes for which products of the kind are commonly supplied.

Our liability for losses You suffer as a result of Us breaching this Contract is strictly limited to the purchase price of the Product You purchased.

To the fullest extent possible and except for the warranty set out above, We disclaim any and all warranties of any kind (whether expressed or implied) in relation to the Products.

Nothing herein shall affect your statutory rights.


Secure Certificate 
We believe buying on-line at UrbanChicOutlet  is as secure as shopping in other stores. This is because:

All payment transactions are carried out over an  secure connection. We do this using industry standard technology.

Our Guarantee 
It is important to Us that You are delighted with all our Products. If there is any reason why You are not completely satisfied with any Product You order from Us, You can simply return it to Us within 7 days from receipt and you must supply your ID Transaction or Receipt number, as your proof of purchase. If after purchase, any Product fails to give reasonable wear - due to either defective workmanship or materials We will credit the purchase price to your account This guarantee is in addition to and does not affect your statutory rights.

Express delivery orders will be delivered within one (1) – two (2) working days.

ALL deliveries will be made between 9:30 and 5:00 Monday – Friday  (excluding Bank Holidays and Sunday) 

UK Standard Delivery 
We aim to deliver all mainland UK standard delivery Orders within three (3) – five (5) working days.

We aim to meet these timescales but during busy period (including sale) deliveries may take a little longer.

ALL deliveries will be made between 9am and 5pm Monday-Friday. Saturday 9:30 and 11:15am.  (excluding Sundays and Bank Holidays).

Sorry, but we are unable to deliver on Bank Holidays - please allow an extra working day for orders sent by Standard Delivery during UK Bank Holidays.

International Delivery Services 
Here at UrbanChicOutlet, we ship WorldWide for Free to

USA, Canada, Brazil, EU, South Africa, Caribbean, Middle East, Asia, Australasia, if we haven't yet mentioned your country please email us for details, as we do ship  to worldwide! 

Additional taxes, fees or levies may apply according to local legislation. Recipients of deliveries made outside the UK may have to pay import duty or formal customs entry fees. Any customs or import duties are charged once the goods reach the destination country and these charges are Your responsibility and must be paid by the recipient. Unfortunately we have no control over these charges and cannot tell You what the cost would be as customs policies and import duties vary from country to country.

In addition some countries have import restrictions on certain products or materials. You are responsible for determining whether there are any restrictions on delivery of our products to your selected destination. You can contact your local customs office for assistance regarding these matters.

To see a list of countries that we deliver to and the service(s) we provide please see our International Delivery page.

Lost Parcels 
We will begin Our missing parcels procedure if your Order fails to arrive within 10 days (UK only) and 25 days (International) of despatch and You notify Us in writing. We will investigate your claim and if We are satisfied that the non arrival of the Product(s) was attributable to Us then a refund will be credited to the credit/debit card which was used to place the Order. Please note that we may refuse to make future deliveries to addresses that are considered to be insecure. In this event you will be contacted by our service team and asked to provide an alternative delivery location for future orders.

Returning Products 

United Kingdom Returns

Follow the instructions on the reverse of the Despatch Note.

Returning products is easy. For your convenience You can return items  
Via the Local Post Office™

Via any local supermarket, newsagent or corner shop that offers the Collect+ service
Every delivery comes with a ‘Despatch Note’ listing the contents. You need this document to make a return. You will need to choose the most appropriate ‘reason’ code on the despatch note and then enter the relevant code alongside each product you are returning. This will help us improve the quality of our service in the future. Please remember to enclose the completed despatch note in the parcel You are returning.

For reasons of health and hygiene, grooming products, products for piercings and intimate wear (including underwear, swimwear and loungewear) are non returnable. This does not affect your statutory rights

You can return Products in one of the following ways:-

Refunds through our UK stores are in British Pounds (GBP). If you’ve paid for your order using a different currency, you will be refunded in British Pounds at the current UrbanChic exchange rate. 

If you wish your refund to be processed to your PayPal account, you should send your unwanted items back to us using the postal service, courier or Collect+ as described on your despatch note. 

Returning via the Post Office™ 
If You prefer to return the Products Pleases post the  item to return in the original packaging or another suitable bag and place the ‘returns label’ provided on the despatch note, over your own name and address on the bag - then seal it!  Pleases ensure to provide us PROOF OF SENT i.e. Tracking code.

IMPORTANT TO REMEMBER - If You are returning Product(s) paid for on your credit or debit card, We will make a credit adjustment directly to your card account, Please remember that if You can’t produce a Certificate of Posting from the Post Office then We will not be able to credit your account if the parcel goes missing!

It can take up to 28 days for a return to be processed once we have received your parcel should you choose to send it back to us via the Collect+ Service.
International Returns